Shipping and Live Plant Guarantee

Learn about our Shipping and Live Plant Guarantee policies.

Shipping

All orders have a live plant guarantee and are shipped using FedEx 2Day or USPS Priority Mail.

We often get asked which courier is better. In our experience, it depends on where you live. We recommend trying each carrier and figuring out which one has the best service in your area.

Weather Check for Delivery Area

We’ve introduced a new feature in our checkout process designed to make winter shipping decisions easier and more transparent.

When you proceed to checkout, you will see a section titled “Weather Check for Delivery Area.” This tool allows us to evaluate shipping conditions based on both your delivery location and our nursery.

Simply enter your ZIP code, and the system will automatically review the upcoming weather forecast using a high-accuracy weather forecasting API.

The tool then:

  • Identifies the next available shipping window
  • Maps the forecasted low temperatures for the next four days in your delivery area
  • Compares those temperatures with the forecast at our nursery in upstate New York

Based on this information, the system determines whether temperatures at both locations are above or below 34°F.

If temperatures are above 34°F, a cold-weather shipping box is generally not recommended.
If temperatures are below 34°F, we strongly recommend adding an insulated shipping box to protect your plants during transit.

You can then choose whether to add the insulated box directly to your order during checkout.

Automatic Insulated Box Sizing

The weather check tool also reviews the contents of your order and determines which insulated shipping box size is most appropriate.

The recommendation is based on:

  • The number of plants in your order
  • The size of those plants

The system will automatically recommend the correct small, medium, or large insulated box, so you do not need to estimate the size yourself.

This allows us to make winter shipping safer while simplifying the process for customers.

Shipping with FedEx 2Day

All orders shipped using FedEx have a Live Plant Guarantee (see below). If you prefer to pick your orders up, please put your preferred pickup address as the delivery address and put “PICKUP” in your order notes (see example below).  Please visit the FedEx website for eligible pickup locations. For more information about picking up with FedEx, please read this guide.

Example entering preferred shipping pickup address

Packaging

All of our plants are shipped potted. While it takes us a long time to prepare, we’ve found this the best way to ensure plants arrive safely. We include a free heat pack in all orders (FedEx and USPS) when necessary.

Make sure you are present at the delivery address and can immediately bring your plants inside. If not, please coordinate a pickup with your shipping provider. We do not guarantee safe delivery of our plants when plants are left outside for a prolonged period of time by the customer. 

We do not ship internationally. Only domestic shipping addresses will be accepted at checkout.

Shipping Schedule

It may take us up to 10 days to process your order. Please be patient. We are committed to packaging your plants slowly and correctly rather than quickly and sloppily. Florae ships Monday through Wednesday year-round. We may ship on Thursday during warmer months. We generally avoid shipping on Thursday and Friday to avoid potential delays over the weekend.

Florae may hold orders if weather is hostile to the health of your plants. 

Combining Orders

If you make multiple purchases at once, we allow order combination to reduce shipping charges.

You will see the option to “Combine with Existing Order” at checkout when:

  • You have an open order AND
  • That order was placed while your were logged in to your account.

If you checked out as a guest (i.e. you were not logged in to your account), you will not see an option to combine orders. You will need to place an entirely new order. We are not able to combine orders purchased by guest accounts.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can be canceled provided they have not yet been prepared for shipment. Cancellations requested within 24 hours of purchase will receive a full refund. After 24 hours, cancellations will be issued as store credit.

Live Plant Guarantee

We guarantee that all our plants will arrive in good and healthy condition.

Making a Claim

If you believe your plant arrived damaged, please take photos of the plant within 24 hours of the plant’s arrival and send to support@floraecollaborative.com.

If it is assessed that the plant has been damaged to a point that its growth will suffer and its value is significantly compromised, we will either send you a replacement (when possible) or provide you with store credit equivalent to the value of the order. Please note store credit will not be issued if the damage is not significantly detrimental to the value of the product (i.e. a broken pitcher).

Store credit will not be issued if the damage is perceived as a result of negligence. This includes leaving packages outside on extremely cold or hot days.

My plants didn’t arrive. What should I do?

Please contact your shipping courier to figure out where your order is. If FedEx or the USPS declares your package lost, or delivers the package with such a substantial delay that the plant arrives dead, please email support@floraecollaborative.com with your tracking number and a copy of your conversation with FedEx/USPS.